Quality Assurance Systems Manager

METRO is a global retail company which operates in 34 countries with 678 stores serving more than 16 million customers with its 105.000 employees. With its 33 years presence in our country, METRO Türkiye is operating in 21 cities, with 37 stores and 4.000 employees.

METRO Türkiye is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity.

We are looking for a Quality Assurance Systems Manager to be a part of our team in the Quality Assurance & Sustainability Department.

• To determine rules for product safety in accordance with Turkish Food Codex, Global QA, EU Food Safety and to establish and enforce quality and product safety system for Metro stores, franchise stores,warehouses, head office and delivery operations
• To lead the quality team in order to ensure conformance to Metro standards, HACCP principles and  Food Safety regulations
• To monitor the efficiency of the system with internal and external audits and to make revisions when necessary
• To organize audits for monitoring the effectiveness of this system, to follow corrective actions in case of non-compliance and to assess the system's effectiveness.
• To organize certification audits by contacting external certification institutions
• To follow customer feedbacks related to food safety and quality about Stores and FSD, and to report and evaluate on monthly basis
• To provide technical support for the necessary legal registration / approval permissions related to the products planned to be produced in the stores and to organize analysis and share with related divisions
• To determine the food safety and quality rules for product collection, storage, consolidation, loading and dispatch steps required for shipment and FSD operations
• To follow the applications related to cold chain in the stores, warehouses, FSD and delivery operations
• To report food waste data and identify solutions to minimize waste.
• To evaluate quality KPI for stores and warehouses .
• To implement ongoing improvements to the program.
• To collaborate with the International  teams on strategic projects successfully adopting and implementing these locally.
• To maintain accurate quality documentation and specification data at all times.

• University degree in Food Engineering
• Minimum 7 years of experience
• Quickly adapting Metro Turkey’s business activities and working methods
• Interest in Gastronomy world and being a food lover
• Fluency in written and spoken English
• Good command of MS Office applications, advanced level of Excel
• Being store and customer focused
• Dynamic and systematic working and mobility
• Strong analytical and problem solving skills
• A self-motivated team player with strong interpersonal and communication skills

Head Office Working Model is Hybrid in METRO, We're working remotely on Mondays and Fridays. You can work from anywhere on these days!